Privacy Policy

Information We Collect

ZenFlow Yoga collects information to provide better services to our users. We collect information in the following ways:

Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, password, and billing information.
• Profile Information: Optional information such as your yoga experience level, fitness goals, age, and health information you choose to share.
• Payment Information: When you subscribe, we collect payment details through our secure payment processors.
• Communication: When you contact us, we keep a record of your communication.

Information We Collect Automatically

• Usage Data: Information about how you use our service, including classes taken, duration, devices used, and feature interactions.
• Device Information: We collect device-specific information such as hardware model, operating system, browser type, and IP address.
• Location Information: With your permission, we may collect and process information about your general location.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

We may use aggregated, non-personally identifiable information for research, analysis, and business development purposes.

Data Protection & Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: All data transmissions are encrypted using SSL/TLS technology
• Secure Storage: Personal information is stored on secure servers with restricted access
• Payment Security: We use PCI-compliant payment processors and do not store complete payment card information
• Access Controls: Strict access controls limit who can access user information
• Regular Audits: We conduct regular security assessments and updates

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform:

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to track visitors across websites for marketing purposes

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Third-Party Services

We may employ third-party companies and individuals for the following reasons:

• Payment Processing: Stripe, PayPal
• Analytics: Google Analytics
• Email Services: Mailchimp, SendGrid
• Video Hosting: Vimeo, YouTube
• Customer Support: Zendesk

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to your personal information
• Correction: You can request correction of inaccurate information
• Deletion: You can request deletion of your personal information
• Restriction: You can request restriction of processing your information
• Portability: You can request a copy of your data in a structured format
• Objection: You can object to certain types of processing
• Withdraw Consent: You can withdraw consent at any time

To exercise any of these rights, please contact us using the information in the "Contact Us" section.

Children's Privacy

Our service is not intended for individuals under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from children under 16.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

We will respond to your request within 30 days of receipt. If we need additional time, we will inform you of the reason and extension period.